PRIVACY AND COOKIE POLICY

Privacy Policy

1. General Information

The operator and responsible party for processing the personal data of visitors to the website www.karumsveikals.lv is AS “RĪGAS PIENA KOMBINĀTS”, registration number 40003017441, legal address Bauskas iela 180, Riga, Latvia.

We, AS “RĪGAS PIENA KOMBINĀTS”, process certain information about you as a visitor to the website: we obtain and process data about your visit to the website, your communication with us, as well as data about you if you make a purchase on our website.

Providing your personal data to us is voluntary, however, in certain cases it may be necessary to fulfill your request or a distance contract with you, or to perform other actions that may be required by law. For example, if you do not provide us with delivery address data, we will not be able to deliver the ordered goods to you; if you do not provide us with your contact details, we will not be able to contact you to inform you about your order status or delivery, or to respond to your request, etc.

If personal data is processed on the basis of your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing prior to the withdrawal of consent.

When making a purchase on the website, your personal data obtained for the processing of the purchase will be processed on the basis of the distance purchase contract, which is binding on you when making a purchase online. You can familiarize yourself with the terms of the distance contract on this website. 

2. Purposes of Personal Data Use

We may use your personal data to:

  • contact you (for example, respond to your request, inform about the status of order delivery, respond to your request, etc.);
  • process your order, process payment and make delivery;
  • resolve issues related to your order;
  • defend our legal interests in case of disputes;
  • ensure the operation of the website and/or analyze your activity on the website if cookies are used.

We will not use your personal data for any other purposes that do not comply with the above-mentioned purposes or are not permitted by you with your explicit consent.

We may process your personal data if it is provided for by law (for example, retaining payment information, etc.).

3. Legal Basis for Personal Data Processing

Your personal data is processed in accordance with the following legal bases of Article 6(1) of the General Data Protection Regulation (GDPR):

  • a) Subparagraph - your consent (for example, when contacting us, you consent to us processing the data included in your message to assess it and provide a response if necessary);
  • b) Subparagraph – performance of a distance contract (for example, your name, surname, delivery address and contact phone are necessary for us to fulfill your order placed on our website);
  • c) Subparagraph - legal obligation (for example, we may need to retain information about your payment for the order);
  • f) Subparagraph - our legitimate interests (for example, we may need to process your personal data to protect our interests in case of disputes in a competent authority or court).

4. Recipients of Personal Data

Your personal data will be disclosed to third parties who provide us with email delivery services (Microsoft), payment processing services (AS Swedbank), shipment delivery services (Swotzy).

Your personal data may also be transferred to legal service providers if necessary for dispute resolution, for example, if legal proceedings are initiated.

Your personal data will be transferred to or made available to third parties in order to provide services to us and in accordance with a mutually concluded contract.

5. Storage of Personal Data

Your personal data will be stored as long as necessary in connection with the above-mentioned purposes and/or based on legal requirements.

Information about the order will be stored as long as the limitation period for claims exists.  Regarding commercial transactions concluded with a natural person (consumer) and claims for the performance of transactions,  according to Section 406 of the Commercial Law, a limitation period of 3 years applies.

Payment and transaction information is stored according to the terms specified for the storage of accounting supporting documents.

In case of a dispute or legal proceedings, your personal data may be stored until the end of the proceedings (including all time provided for appeals).

If legal acts require mandatory longer storage of your personal data, we will comply with the relevant rules.

6. Cookies

Cookies are used on the website. Cookies are small text files that can be used on websites to make the user experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this website. For other types of cookies, your permission is required.

This website uses different types of cookies. Some are placed together with third-party services that appear on our pages.

Cookies ensure the full functionality of websites, automatic login to the user's account, saving settings during and between visits, fast and secure website operation, the ability to share the website with social networks (for example, Facebook, Twitter, LinkedIn, Draugiem), website personalization (i.e. when you log in to help you get what you need faster), continuous improvement of our website for easier use, more effective marketing (i.e. helping us offer services at the best possible price).

A session cookie is used each time you visit the website. Such cookies are used to link your activities on the website. Each browser session starts when you open the browser window and ends when you close it, as the session cookie only exists during the browser session, which ends when the session ends. When you finish visiting the website, all session cookies are deleted.

A persistent cookie allows remembering your preferences or actions across the entire website (or across different websites). They last longer than session cookies, which vary for different cookies. Such a cookie will not be deleted when you close the browser window, but will remain on your device for a while. It will be activated each time you visit the website that created this particular persistent cookie.

Cookies can also be categorized by their purpose:

Necessary cookies help make the website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without them.

Statistics cookies help website owners understand how visitors interact with websites by collecting and reviewing information anonymously.  Our website uses Google Analytics.

Marketing cookies are used to track visitors across websites, to offer advertisements that are more relevant to you and your interests, or to limit the number of times you see the same advertisement on a website.

This website uses Google Analytics cookies. The Google Analytics cookie is intended for collecting statistical information about website traffic. You can find more information about this cookie in Google's policy:

https://policies.google.com/technologies/cookies 

Cookie settings can be changed by the user at any time, by blocking or deleting cookies placed in the device's browser (read more at www.aboutcookies.org) or on the website, as well as by editing.

7. Requests, Questions and Complaints

To request access to your personal data, corrections, deletion, restriction of processing, object to the processing of your personal data, or discuss other issues related to your personal data, you can send a request by writing an email to [email protected].

We inform you that according to the law, you also have the right to submit complaints about the unjustified processing of your personal data to the Data State Inspectorate.

Ed. 19.06.2025.